Silicone Wristbands

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Frequently Asked Questions
General Information

Where is your company?
We are located in Owen Sound, Ontario, Canada.

Where are your goods made?
Although we are 100% Canadian owned and operated, we are the first to admit that some of our goods are made in our facility in China. This is the only way to keep the cost of the goods as low as they are.

What does this mean for you?
1) You are still dealing with a great group of Canadian's dedicated to helping you with your promotional goods needs.

2) You **might** have exposure to import duties. This is a fee assessed by Customs Canada, this fee, if assessed is beyond our control.
We are unable to reimburse you if these fees are assessed by Customs Canada.

Can I get a quotation?
The best way to get a quote is by going through the order process and following the step and you will get the quote instantly before you place the order.
If you have a custom wristband design, simply email us at sales@wristbandguy.com and it would be our pleasure to help you any way we can.

What are your wristbands made of?
They are made from 100% silicone which is Eco-friendly and non-toxic.

What is your minimum order quantity for wholesale wristbands?
10 wristbands

What is your turnaround time?
We have the fastest turnaround time. Standard turnaround is 7 business days for production and 7 business days for shipping. However, we do have a rush production and rush shipping option. Please note that business days are effected by Canadian and Chinese national/regional/local holidays and are not counted in the delivery time estimates.
If you have any questions on a specific delivery date, please email us for more details sales@wristbandguy.com.

What is "front message", "back message" and "internal message"?
Front and back message are on the outside of the wristband but on opposite sides of the wristband. The internal message is the inside of the wristband which touches your skin.

What sizes are available?
Standard sizes available are measured in circumference.

Adult wristbands- (8" or 202mm) - Used mostly for adults.
Youth wristbands- (7" or 180mm) - Used mostly for ladies or teenagers.
Child wristbands- (6.3" or 160mm) - Used mostly for young children.

Other custom sized wristbands available on request. (Email us for custom sizes sales@wristbandguy.com )

The width of silicone wristbands is (1/4" or 6mm), (1/2" or 12mm), (3/4" or 18mm), (1" or 24mm) depending on the style of wristband you choose.

If you would like to order a custom size then please call our sales team and they will advise you on how to place a special order.

What's the mold fee?
We don't charge a mold fee unless you have multiple sizes. We only charge a mold fee only when you have more than 1 size in your order.

Can I place my order online?
Absolutely, and we encourage it.

I need to make a change to the order that I placed.
Email our sales team sales@wristbandguy.com and we will try to make the change as long as the order is not in production.

I want custom rubber wristbands, Is your price the lowest?
We strive to always offer the lowest prices in the industry. We are always searching for ways to get your merchandise at the cheapest price in the industry.


Artwork

Can I put a logo or emblem on my bands?
Yes, you can upload your own logo or use our standard cliparts that we offer.

Why is the color of actual products not exactly the same as the proof I approve?
The colors of the proof as shown are approximate and will differ on each computer monitor. We use the PANTONE color number for mixing colors.

Can I use another font, not the default in your font list?
Yes, we are happy to use a supplied font for your wristband. Please note that if the font you require is not included in the selection list of available fonts, you will be required to supply the TTF file to us directly, we will not source, purchase or hunt for fonts on your behalf.


Digital Proof

How soon will I receive my digital proof?
Our standard turn around time for digital proofs is 12 BUSINESS hours from the time an order is submitted. Our art department is open from Monday to Friday, 9:30am - 5:00pm. All canadian holidays are observed. i.e. if you place an order at 5:45pm on a Friday, you will receive a digital proof by 12:30pm on Tuesday. If Monday happened to be a holiday, you would recieve your proof on Wednesday by 12:30pm. If 12 business hours has passed and you have not received your digital proof, please first check your spam filter (some email services randomly flag our corrospondance as spam). If you still do not see your proof, please contact us at +1 855 545 3646, option 2 for the Art Department.

Can I see any proof or sample before production?
Absolutely, we will email you a FREE digital proof for you to sign off on prior to production. Please note all orders require artwork approval prior to production. If we do not have a valid approval on file for your order, production will NOT commence.

Will I be charged extra if want to change the proof before confirm the order?
The first two revisions to your proof are provided at no charge, Additional revisions are billed at $15.00 each, providing the revision is not required as a result of an error on our part. Please note that if you have paid for an order and choose to cancel your order prior to approving and we have already provided you with a digital proof you will incur a $25 artwork fee that will not be refunded.

I received my proof and I want to make a change. How can I do that?
Please use the form provided on the page where you are looking at your proof to request changes.

What is is a digital proof?
A digital proof is a digital image of the custom wristbands that you have requested. We will show you an image before we start production. You can make as many changes as you like to the digital proof until you are satisfied (additional charges may apply, see above).

How can I confirm to the proof I received?
Please use the form provided on the page where you are looking at your proof to approve your proof.


Refunds/Cancellation

What if I need to cancel my order?
If your order has not already moved to production, we will accept a cancellation of your order.
If your order has already begun production, regrettably your order cannot be cancelled due to the mold and material cost that we have already incurred.
Please note that refunds can take upto 30 days to process through our various departments. In the event a digital proof has been produced for your review, the artwork fee of $25.00 as mentioned above is NOT refundable.

What happens if there is a mistake with my order?
If there is a production error we will redo the band without hesitation.


Payment Information

What methods of payment are accepted?
We accept following credit cards: Mastercard, Visa and American Express. Purchase orders are accepted for schools, certain non-profit groups and government organization. All credit card payments are processed on our behalf by PayPal.


Shipping/Production

What is the freight?
The shipping cost will be provided to you in the order now page. The shipping cost varies according to the quantity you order.

Do you ship to APO/FPO addresses, or to a PO Box?
Regrettably, We can only ship to physical addresses.

How long will it take before I receive my wristbands?
When you place your order it will give you multiple options on delivery times. Please note that the delivery dates are estimated, we strive to deliver your product as quickly as possible,however we cannot take responsibility for delays within the shipping network (FedEx, DHL or UPS)

How accurate is your delivery date?
Please note that the delivery dates are estimated, we strive to deliver your product as quickly as possible,however we cannot take responsibility for delays within the shipping network (FedEx, DHL or UPS)


Tracking

How can I track my order?
We will provide you with a tracking number once the order has left our factory.


Special Requests

Can my wristbands order split into different colors or sizes?
Yes, we can do that. A $40 mold fee will be applied for splitting the sizes. Please mention it in the special instructions if you have any special splitting or color requests.

Could I order two different designs in the one batch of silicone wristbands?
You have to place multiple separate orders if you wish to have multiple designs.


Types of Wristbands

What is a debossed silicone wristband?
Debossed wristband is a where the text/logo is engraved into the band. If you wish to have the text/logo in a different color then you will need to select the ink filled wristbands.

What is an ink filled silicone wristband?
Ink filled wristbands are same as a debossed wristband but the wristbands are filled in with a contrasting color of your choice.

What is Embossed silicone wristbands?
Embossed wristbands are where the text/logo is lifted on the wristbands.

What is a screen printed silicone wristbands?
Screen printed wristbands are screen printed on the surface of the bands.


Other Questions

How can I trust your company?
We have been in business for over 2 years. We have been the leading provider in silicone wristbands with many satisfied customers. Here are some reason that can bring trust to our company. We tell customers to pay by PayPal so that if there is any issue with their order then they can simply dispute the order with paypal and their payment will be secured since PayPal offers a 100% satisfaction guarantee to its customers.

Are there any hidden fees?
Our company is completely transparent on exactly what we charge our customers. You will not be charged anything besides what your order total states.

I want to find out about your silicone wristband and if you deliver worldwide?
Yes, we ship wristbands worldwide.

Do you have rubber bracelets for a birthday parties?
Yes, you can customize any style of bracelets for birthday parties.

Do you sell Tyvek Wristbands?
Yes, we offer Tyvek wristbands.

How do I know that this website is secure?
The website uses 256 bit encryption where any data transferring from and to the website is fully secured. Click on the SSL Verified logo on the home page (at the bottom of the page) for more information on the SSL Certificate.


If you have a question that was not answered here then feel free to call us at (855)545.3646 or email us at sales@wristbandguy.com and we will get back with you within 24 hours.


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